Our Process
From consultation to completion, we guide you through every step with transparency and care.
Free In-Home Estimate
We schedule a convenient time to visit your home. We measure the space, discuss your design preferences, and examine the existing subfloor. No obligation, no hard sell—just honest advice.
- About 30 minutes to 1 hour
- We bring material samples
- Questions answered on the spot
- Estimate provided same day
Material Selection & Approval
Choose your material: hardwood, LVP, or tile. We help you navigate options, colors, and finishes. Once you approve the estimate, we're ready to move forward.
- Wide range of premium options
- Real samples to take home
- Competitive transparent pricing
- Flexible scheduling
Preparation & Setup
We prepare your space for installation. This includes moving furniture, protecting areas, and removing existing flooring if needed. We keep disruption to a minimum.
- Protective coverings applied
- Furniture moved safely
- Existing floor removed if needed
- Subfloor inspected and prepped
Professional Installation
The Ortega family personally oversees your installation. We take pride in craftsmanship, precision, and attention to every detail. Final walkthrough ensures your complete satisfaction.
- Expert installers on every job
- Quality control throughout
- Clean workspace maintained
- Final inspection together
Warranty Coverage
We stand behind our work with comprehensive warranties.
Workmanship Warranty
We guarantee our installation craftsmanship for life. If there's ever an issue with our work, we'll fix it.
- Lifetime coverage on workmanship
- Free repairs if issues arise
- No exclusions on labor
Material Warranty
We provide the manufacturer's warranty on all materials, with our full support to process claims.
- Hardwood: 25-year wear warranty
- LVP: Lifetime wear warranty
- Tile: 10-year installation warranty
What's Covered?
Hardwood
- Cupping or crowning
- Separation between planks
- Finish durability
- Installation defects
LVP
- Stains and discoloration
- Wear through
- Seam separation
- Installation defects
Tile
- Grout cracking
- Lippage (uneven tile)
- Installation defects
- Manufacturer defects
Frequently Asked Questions
How long does installation typically take?
Most residential installations take 1-3 days depending on the size of the space and material type. We'll give you a timeline during the estimate.
Do I need to move out during installation?
No! We work around your schedule and take care to protect your space. You can usually stay in other parts of your home.
Are your estimates really free?
Yes, completely free and with no obligation. We want to help you make the right choice for your home.
Do you handle removal of old flooring?
Yes. We can remove existing flooring, dispose of it properly, and prep your subfloor—all included in our price.
What if I have subfloor damage?
We inspect during the estimate and let you know if repairs are needed. We can handle subfloor repairs or refer you to a specialist if needed.
How do I care for my new floors?
We provide detailed care instructions for your specific material type. We also offer maintenance products and professional refinishing when needed.
Ready to Get Started?
Schedule your free estimate and let's talk about your floors.
Book Your Free Estimate